Refund & service policy

Service delivery

iOriginally is a digital software-as-a-service product. On confirmation of payment — whether by online gateway or by recorded NEFT against a proforma invoice — the corresponding license or credit entitlement is activated on the institution's tenant, typically within one business day.

Delivery is electronic; there is no physical shipment. Access credentials and a tax invoice are sent to the institution's registered administrator email.

Evaluation before purchase

We offer a 14-day evaluation trial so an institution can verify the service on its own documents before committing. Certificates generated during the trial carry a demo watermark. You can start an evaluation at any time.

Refund eligibility

Annual licenses

A refund of the unused portion may be requested within 7 days of activation, provided fewer than 5% of the entitled document checks have been consumed. After that window, licenses are non-refundable for the remainder of the term.

Credit packs

Unused credits may be refunded within 7 days of purchase, less any credits already consumed. Consumed credits are non-refundable.

How refunds are processed

Approved refunds are returned to the original payment method for online payments, or by NEFT to the institution's registered bank account for offline payments, within 7–10 business days of approval.

Cancellation

An institution may choose not to renew at the end of a term with no penalty. Mid-term cancellation does not entitle a refund except as set out under refund eligibility above.

How to request a refund

Send refund or cancellation requests to billing@ioriginally.com from the registered administrator email, quoting the invoice number. We respond within 3 business days.